Loyal customers do more than keep us profitable and provide invaluable feedback. They give us perspective and purpose. [...]
Open source lessons
The Open Source model continues to confuse and frustrate theorists and managers alike on exactly where its strength lies. What is its ability to innovate and provide lasting value in the marketplace? A business perspective on the lessons for traditional hierarchies. [...]
Why change management is a failure
The track record of change management remains horrendous with a failure rate of at least 70%. Since these are only reported figures, we estimate the failure rate is even higher despite the vast effort and research by thousands of public and private management and social scientists. After this article, you will understand why the continued failure, and what you can do about it. [...]
Knowledge brokering
Knowledge brokering is more productively viewed as a structural need than an innovation strategy, tacked onto existing functional processes. As a component of organizational structure, it can obtain the more formal attention it deserves while benefiting from the deeper understanding that other disciplines provide. [...]
Management Decentralization Trends
Everyone has the innate ability to innovate, create, fail, and adapt if only the rules allow it. Given the proper combinations of elements, reliability and creativity can amplify together, much as reconstituted wood chips form a bond stronger than the original tree. [...]
