First there was customer satisfaction. Then loyalty. And of course the whole CRM craze. Why not just settle down and think rationally? [...]
Why most customer loyalty programs are a crock
Adaptation: largest amoeba lives at the bottom of the Mariana Trench
A 4 inch single cell organism is not science fiction? [...]
The Crisis That Hit Physics 100 Years Ago and the Solvay Council
“The more success the quantum theory has, the sillier it looks.” ~Albert Einstein 1912 [...]
11 things every entrepreneur should know about innovation
Innovation is not necessarily revolutionary. But it is almost impossible to plan, and requires a supportive culture. [...]
Optimal organizational structure demands creating lifetime customers
Loyal customers do more than keep us profitable and provide invaluable feedback. They give us perspective and purpose. [...]