Nurturing reliable, creative, nimble organizations
As organizations grow, alternatives exist to mitigate the inefficiencies of departmental hierarchies. Most of them, including adding people, don't address all the issues. Only embedding staff in multi-disciplinary groups and avoiding the overhead altogether are true solutions. Measurement can also help. [...]
Productive, profitable organizations don’t just have a common sense of direction, inter-departmental team goals with an enterprise wide understanding of customer segments and key profit drivers. They have consistent messages. They communicate well. They are also empowered, engaged, and spiritually cohesive. [...]